THE ROLE
KEY JOB FUNCTIONS
- Answer sales calls from the Call Center
- Answer Technician calls from the field
- Convert sales and tech lead opportunities into sales appointments
- Schedule Comfort Consultants for sale opportunities
- Schedule Installs based on Comfort Consultants' instructions
- Schedule After Hours Service Leads
- Prepare Comfort Advisor Sales Plan (CASP Report) Daily
- Update Daily Huddle for management
- 3-5 years of Administrative or Customer Care experience
- History of strong work ethic, professional achievement, and company loyalty
- HVAC or mechanical experience - not required - we’ll train the right person!
- Excellent attention to detail and problem-solving skills
- Ability to provide unparalleled customer satisfaction.
- Thrive working in a fast-paced and goal-driven environment.
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Experience with ServiceTitan software experience is a plus.
- Maintain high levels of honesty, integrity, and compassion at all times
At Busby’s we do a lot more than just work together. This a place where you will be appreciated by your team and customers, where your work has a direct effect on your personal success and the success of the company. If you are passionate about your craft, dedicated to delivering extraordinary customer service and thrive in a fast-paced environment, we would love for you to join our team.
There are many exciting options for a career in HVAC waiting to be explored.
At Busby’s we do a lot more than just work together. This a place where you will be appreciated by your team and customers, where your work has a direct effect on your personal success and the success of the company. We are known for our caring work culture, next level customer service, excellent benefits and commitment to training & education. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow and opportunities to excel. You’ll build life-long friendships at Busby’s.
WHAT WE OFFER
- Family-oriented, safe and modern work environment
Our top performers are among the highest paid in Augusta
Company-wide bonus plan based on achieving annual revenue goals
Medical insurance (company pays 60% for individuals, families, and spouse/domestic partnerships) - Optional supplemental insurance programs
Retirement 401K - Immediate accrual of PTO (Accrues from Day One, 48 hours per year for 0–5 years of service, 96 hours per year after 5 years)
- 8 paid holidays per year
- Sick Pay: 40 hours annually—get paid to take care of yourself or a loved one
- Bereavement Leave: Worry-free time off when you need it most
- Opportunities for advancement
- Dave Ramsey’s SmartDollar financial wellness program
- Optional vision, dental and supplemental insurance
- Employee relief fund
- Life Insurance
- Incentive contests
- Active in community
- Dream team (office) dedicated to your success
- Complimentary Sam’s Club membership
- ½ Off your monthly gym membership up to $25
- Free Comfort Club maintenance membership
- Christmas Club savings Account
- Complimentary Sam’s Club membership
- Industry-leading, company-paid training
- Industry certifications
- Free Comfort Club (maintenance) membership
Tremendous opportunities for advancement - Employee events, appreciation days, and more
We’ve been at this since 1945. Check out the thousands of Google 5-star reviews and see our commitment to excellence for yourself (https://bit.ly/BusbysGoogleReviews). If you want to be part of something bigger than just a job – explore our job opportunities below to find exactly what you’re looking for.
(if you already have a resume on Indeed)

